In any emergency, the first thing you want to do is assess the situation. Check yourself: Are you okay? Is the facility okay? Should people be...

Amidst the unpredictability of an emergency, you may find yourself needing to shelter in place. Identify an internal room that is safer on the...

First responders are constantly traversing varying terrain and putting themselves in the midst of vital infrastructure. The police take care of...

Documentation provides all the information in a concrete, recorded manner — this is essential, especially in an emergency. Divide the...

According to the ISO 20000, a standard for service management, the goal of incident management is “to restore agreed service to the...